Using accounts with VIP

This article explains how to use accounts with VIP (monetary value). For an introduction into accounts and its functionality, check out Using accounts.

Loading value to a VIP account

Before an account can be used for payment, the value has to be loaded into the account first.

Activate the account (Activating an Account). If it's missing, you might need to create it (Creating a new Account). If needed, update the account info (Updating account info).
In Sales, navigate to the product page named Other (or similar) and select the Load VIP account (or similar) product:

If the product is not visible, contact Trivec support for assistance.

Enter the value you want to load to the VIP Account, and select OK to confirm:

Select Bill and select the paymode that the Guest wants to use to load the value to the account:

Checking VIP account value

To check the VIP account value, switch to the Customer page and activate the account by searching of it or swiping the card/scanning the barcode (Activating an Account). The value loaded on the account is displayed as Balance:

Completing payment with VIP account

Activate the account (Activating an Account). If needed, update the account info (Updating account info).
Add products to the order:

Select Bill and select the payment method associated with VIP payments:

The ticket is closed using the balance on the VIP account:

In case the account has insufficient funds, payment will be refused:

Alternatively, the payment method can be configured to allow partial payment using the available funds, and the rest can be paid using some other payment method.

In the following example, the account has only 8 € loaded, and the bill is 12 € total. Available 8 € have been added as a payment method, and the rest can be paid for using cash, card, or any other payment method:

Cancelling and refunding with VIP account

Cancellations are only possible the same day before Domino has performed the EndOfDay.

Later corrections need to be made as refunds. To learn more, check out Cancellation & Refunds.

VIP account reports

VIP account reports are available in several different ways, depending on which information is required:

1. Small (receipt) reports
2. Print VIP tool on the Customer page
3. VIP Olap for advanced reporting
4. Account list export

Small (receipt) reports

This report shows the current saldo status on accounts.

Navigate to Backoffice/Reports/Small and select VIP balance report:

Select YES if you want the individual accounts listed in the report.
Select NO if you want a total sum of the VIP saldo.

The report will be printed on the receipt printer.

This report is unable to show the historical saldo data for previous dates:

PrintVIP on Customer page

This report shows the historical usage of an account.

Activate the customer account (Activating an Account) and switch to the Customer tab:

Select Print VIP:

Select whether you want to display info from the last cash in only (since the last time the VIP account was loaded). If you select No, all of the account history will be displayed.