This guide explains how to cancel tickets and create refunds.
About Cancellation and Refund
Cancellation can be made the same business day before End Of Day (dump) with the following payment methods:
- Normal
- Invoice
- VIP
- Voucher
Refunds are performed in case End of day (dump) has passed. Card payments (epay) can not be canceled and always have to be refunded.
Access to cancellation and refund functionality is managed with user-type permissions. That means that in most cases, users with Waiter and Bar level permissions are not allowed to make cancellations and refunds.
Cancellation
- Log into Domino with the user that has the permissions to perform cancellations (for info on how to log in, check out Logging into Domino).
- Select the Tickets tab:
- Select the ticket-row you want to cancel.
- Select Cancellation in the bottom part of the Domino screen.
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- Select the best matching Refund Reason.
The ticket has been canceled and the ticket status has been changed to NR - Normal Refund.
For assistance with configuring or adding new cancellation reasons, contact Trivec Support.
Refund
- Log into Domino with the user that has the permissions to perform refunds (for info on how to log in, check out Logging into Domino).
- Select the Order tab:
- Select the products you want to refund.
- Select Refund in the bottom part of the Domino screen.
- Select the best matching Refund Reason.
- The order amount is now converted into a negative value.
- Select the payment method you want to use with the refund. Keep in mind that in most cases you want this payment method to match the ticket you are refunding for:
The order is closed, and the ticket with the negative value is created. The ticket status has been changed to NR - Normal Refund.
For assistance with configuring or adding new refund reasons, contact Trivec Support.