This article introduces vouchers in Domino and the most common use case: gift cards.
About vouchers
Vouchers in Domino are objects (cards or QR/barcodes) registered in Domino that either:
a) carry value, e.g., gift cards or lunch cards - the most common use, described in this article, or
b) apply a promo - for this application, check out Vouchers with promos.
Selling voucher products
Voucher products are used when Guests would like to purchase a new gift card or load up the old one. Voucher products are sold as regular products, with the additional step of registering a voucher:
- Select the Voucher product to add it to the Bill:
- A voucher registration screen is displayed:
- Swipe/tap the card (or scan the QR/barcode) and confirm with OK:
(Alternatively, manually select the calculator symbol to manually enter the voucher number.) - Voucher is now added to the bill:
- Complete the payment, and the value will be added to the voucher:
Using a voucher as a payment method
- Add a product (12 €) to bill:
- Select Bill to open the payment method page:
- Select the payment method configured for the voucher:
- This will trigger a popup window where you can register the voucher (swipe/tap the card or scan a QR/barcode):
(Alternatively, select the calculator symbol to enter the voucher number manually.) - When the voucher has been registered, the voucher number and leftover funds will be displayed. Confirm with OK to apply the voucher:
- A voucher is now added as a payment method, and the bill is closed:
- The payment amount (12 €) is now deducted from the voucher value:
Checking the Voucher status
Customer can at any point check the status of a voucher:
- On the Sales page, select Check status:
- Scan Card window is displayed, scan/tap the card (or scan QR/barcode):
(Alternatively, select the calculator symbol to enter the voucher number manually.) - Value on voucher and voucher number are displayed:
Reports
Reports on vouchers
- Log on with Manager level user, navigate to Backoffice/Reports/Small and select Voucher:
- Choose whether you want to display empty vouchers on the report:
- Choose whether you want to display details of each voucher:
- The voucher info is printed on the printer:
Reports on voucher payments
Payment method reports will display info on voucher payment method use:
Cancellations and refunds with vouchers
Cancel sale of voucher product - same day
Sale of voucher product can't be canceled:
Instead, you need to perform a a refund. For info on how, check out Refund for voucher product purchase / load up.
Cancel purchase with voucher - same day
Purchases done with vouchers can't be canceled:
Instead, you need to perform a a refund. For info on how, check out Refund for purchase with voucher.
Refund for voucher product purchase / load up - next day or later
In case there was a mistake when using the voucher product to create a new voucher or load an existing one or the Guest har simply changed there mind, here is how you can refund them and reset the voucher value:
First, you need to empty the voucher:
- Login with Manager login.
- Select a product called "Gift card correction" (Ex Sale product) - in case the product is missing, contact Trivec Support for assistance.
- Enter the value that will be removed from the voucher.
- Use the Voucher payment method and register the voucher to be emptied.
Second, you need to refund the Guest:
- Login with Manager login again.
- Select the same "Gift card correction" product you used earlier.
- Enter the value that you removed from the voucher earlier.
- Select Refund:
- Select the payment method that the Guest would like to be refunded with.
Refund for purchase with voucher - next day or later
In case Guest has used the voucher to perform a payment but a mistake was made or the Guest needs to be refunded for any reason, here is how you can do it:
First, refund the product sale to a temporary payment method:
- Login with Manager login.
- Enter the products that were on the receipt that needs to be refunded.
- Select Refund
- Select any manual payment method, e.g. cash or anything not linked to a payment terminal or vouchers.
Second, return funds to voucher from the temporary payment method:
- Login with Manager login again.
- Select the voucher product used for selling/loading up vouchers.
- Select Bill and use the temporary payment method you used earlier.
Note: This will affect VAT calculation - a good idea is to note on receipts which date and receipt the corrections are related to for internal reference and accounting overview.
You are welcome to contact Trivec Support for assistance with refunds on vouchers.
What's next?
For info on how to manage vouchers (e.g., create vouchers or voucher products), check out Managing vouchers.
For info on how vouchers are used to apply promos, check out Vouchers with promos.