This article explains how to request a replacement of a broken Westpay terminal on MyTrivec.
Requesting replacement
- Navigate to https://mytrivec.com/.
- Log in with your username and password. In case you need help with registering and logging in, check out Registering at MyTrivec.
- Select Terminals on the Homepage to display the terminals:
- To search for a specific terminal ID, enter the serial number in the search field.
- To start the replacement request, select the terminal that you are having issues with, and select the "Problem with device" button under the image on the terminal status page.
- Follow the troubleshooting guide to determine if replacement is really necessary:
- In some cases you will be directed towards Trivec Support for assistance. If following the troubleshooting guide didn't fix the issue, select the button "Replace terminal":
- At the top of the next screen, you will see the progress indicator. Enter a short description of the problem and then select Shipping details:
- Check that the contact details are correct and select Confirmation button in the bottom right corner:
- Finally, confirm that you accept the replacement cost and select Place order.
- Terminal status will now change to "Replacement requested"and remain on the terminal list until the terminal ID is entered on the replacement terminal and the broken terminal is sent back.
Setting up the new terminal
When you have received the new terminal, these guides to setup the new terminal:
|
Setting up Westpay C10 device. (When connected via USB contact Trivec Support on 010-150 23 00) |
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| Setting up Westpay C100+ device. | |
| Setting up Westpay C150 device. |