This article explains how to troubleshoot VariPOS 850 devices.
Removing the back lid
All cables on VariPOS 850 are managed behind a back lid that in some cases needs to be removed for troubleshooting purposes.
- To remove the lid, slide it upwards:
Disconnecting the blackbox (Sweden)
- In case blackbox needs to be disconnected, remove the back lid as described above.
- With the back lid removed, locate the blackbox device:
- For more info on how to identify blackbox devices, check out Blackbox: Sweden (skattebox).
- Follow the cable to find the USB that it is connected to. To disconnect it, pull on the USB connector upwards:
- If you are disconnecting the blackbox for blackbox troubleshooting purposes, wait a few seconds and connect it again.
Enabling DHCP
If device has lost connectivity to local network but the network interface LED is on/blinking, it is a good idea to try to enable DHCP on device. For info on how, check out Enabling DHCP on VPOS.
Replacing a disk
Replacing a disk on a VariPOS 850 device is a fairly straightforward process. Make sure the device is shut down and unpowered.
- Remove the back lid as described above.
- Locate the disk on the back side of the device:
- Remove the screw holding the disk cradle in place:
- Slide the disk cradle upwards to remove it from the device:
- Remove the four screws holding the disk in the disk cradle:
- Replace the disk, making sure the contacts are pointing the same way as the old the disk, and put everything back in place::
Replacing RAM
Replacing RAM on VariPOS 850 is too complex to be performed by our customers. Please contact Support to book a technician that will perform the RAM replacement.
Reseting BIOS settings
- Shut down the device and connect an external keyboard to it.
- Start the device by pressing the power button and press Delete on keyboard in rapid succession.
- Using the keyboard arrow keys (right), navigate to Exit page, select Load Defaults and confirm with Enter and Enter again:
- Select Exit Saving Changes, confirm with Enter and Enter again:
- The device will now restart.