This guide explains how to find your way around Tables in Backoffice.
- Log in to Domino with your restaurant manager login code.
- Enter Backoffice by selecting Cash in the upper left corner and then selecting Backoffice:
- In Backoffice mode, select Sales and Tickets tabs to access the Tickets section:
Navigating the Tickets section
Tickets section is divided into five windows:
- Totals
- Filter
- Tickets list
- Ticket info
- Ticket actions
Totals
Totals display the total value of closed and open tickets for the filtered period:
Filter
Filter displays the possible ticket filters, according to date or other parameters:
Tickets list
Displays the filtered ticket list:
The selected ticket changes its color to orange. The columns in the table are:
Nr: Ticket number
PcNr: Number of the POS device that created the ticket.
Lbl: Ticket status abbreviation - For more info on Ticket status abbreviations, check out Reviewing tickets.
Status: Ticket status - For more info on Ticket status , check out Reviewing tickets.
TotalPrice: Total amount of the ticket.
TotalToPay: Total amount after discounts.
TotalPaid: Total amount paid when closing the ticket.
TotalTip: Total tip on the ticket.
VipPrice: Amount paid with VIP payment method (displayed separately since it can't be combined with other payment methods.
BilledOn: Date and time when ticket payment was completed.
User: Name of the user that created the ticket.
TableNr: Name of table if used.
Covers: Number of covers (if used).
Customer: Customer name (if used).
Internal: Internal account name.
Name: Custom name configured in Sales mode using the Name button:
Does not display a default table name. Alternatively, in case Karma or Buddy are used, this field displays Buddy/Karma order number.
Center: Center used when creating the ticket.
Paymodes: Paymode used to complete the payment.
Ticket action
Displays possible actions with a selected ticket.
Reprint: Prints a copy of the selected ticket receipt on the receipt printer. Note that in Sweden (black-box version) only 2 receipt copies are allowed by law.
PrintList: Prints visible receipts in A4 format on desktop printer, if any is configured in Init / PC:
Print A4: Prints a copy of the selected receipt on an A4 (desktop) printer. if any is configured in Init / PC.
Send as e-mail: Sends a selected ticket receipt via e-mail.
ResendInvoice: Resends selected ticket invoice to integrations such as Fortnox or Hogia.
Export: Exports the selected ticket if any export is configured (accounting or similar).
Fortnox - Hold Shift+Alt and select Export to export all visible tickets to Fortnox (select Yes on popup).
Personalkollen - Hold Ctrl and select Export to export all visible tickets to Personalkollen (select Yes on popup).
ReSync: Triggers resync of selected ticket between clients, server, and HQ (if HQ is configured). Works the same if run on a client, server, or HQ. Hold Shift to resync all visible tickets. Does not create doubles if used repeatedly.
Reset course: Resets current course on a selected ticket.
Ticket info
Displays the selected ticket info:
Ticket info window is divided into four tabs:
- Lines: products that were a part of the ticket:
- Orders: each action (Order) that was performed on this ticket:
- Details: all the details of the selected order.
- Preview: displays the printed receipt.