Workflows in Buddy

This guide explains the different possible workflows and ways to use Buddy. 

Buddy Workflows

1. Inhouse ordering
2. Takeaway ordering
3. Mobile payment
4. Digital menu

Inhouse ordering

• Customer is seated at the restaurant scans the QR code on the table.  
• Customer uses Buddy to order products from the menu and complete the payment. 
• Order is sent to preparation, and the receipt is printed on a POS printer. 
• Staff brings the receipt and the ordered products to the customer.

Takeaway ordering

• Customer scans the QR code (e.g. on a flyer) or clicks the link to Buddy (e.g. on a restaurant website).
• Customer uses Buddy to order products from the menu, select pick-up time and complete the payment. 
• Order is sent to preparation with the pick-up time specified, and the receipt is emailed to the customer. 
• Customer arrives at the restaurant at pick-up time and receives the order and the receipt. 

Mobile payment

• Customer is seated at the restaurant and is served the old-school way. 
• Customer asks for a bill. 
• Staff prints a pro-forma receipt with a QR code.
• Customer scans the QR code and completes the payment in Buddy. 

Digital menu

• Customer is seated att the table and scans the QR code on the table. 
• Customer views the menu on their mobile phone instead of the paper version. 

What's next?

For information on how you can get started with Buddy, check out Getting started with Buddy.