This guide explains the information related to payouts from Adyen to your company.
All information related to payouts can be found on MyTrivec Payout page:
- Balance sum
- Pending sum
- Settings for payout intervals
Reviewing payouts from Adyen
- Navigate to https://mytrivec.com/login.
- Enter your email address as Username and your Password and select Sign in:
- If you are not registered on MyTrivec, follow the Creating an account at MyTrivec guide.
Overview of Payout status
- On the left-side menu, select Trivec Pay and Merchant Account:
- Merchant Account page displays your current Pending and Balance value:
Balance represents the amount that Adyen has recieved that will be transfered to your company in the next payout.
Pending represents the amount that has been sent for settlement, but Adyen has not yet received the funds. At this stage Adyen requests for the funds to be transferred (request is sent to the financial institution). Once they are approved, they will be added to the current balance.
Configuring payout schedule
- To change the payout schedule for a certain product, select the Edit symbol:
- Select the payout schedule and confirm with Save.
Payout delay
No matter what interval is selected as the Payout schedule, there is a certain number of administrative days required for the money to be transferred to your company. Payout delay differs between countries:
- Sweden: +2 days
- Denmark: +3 days
- Norway: +3 days
In a 2 days delay example, the following schedule applies:
In case of bank holidays, the delay is extended by the duration of the bank holiday. In case of daily payouts, the payout delay increases when a bank holiday is on the sales day, the payout day, or in between the sales day and the payout day. In case of 2 days delay and bank holidays, following schedule applies:
Detailed Payouts view
Payout details can be viewed on the Payouts page.
- On the left-side menu, select Trivec Pay and Payouts:
- Payouts are displayed month by month. To switch to a different month, select the Calendar symbol above the payout list and select a month:
- In the lower part of the screen you can see a summary of all payouts in the selected month:
- Total Commission represents the commission charged by Trivec.
- All Payouts are listed by Date & Time, with the newest payout on top. To display a summary of a payout, select its ID:
- Summary displays all relevant info:
- To display more info on Payment methods, select the Payment methods drop-down menu:
- To display all transactions in a payout, select Transactions: Details:
A mismatch between Adyen payout and Domino report
If the numbers in Adyen payouts do not match what is displayed in Domino reports, compare the number of refunds in MyTrivec with the number of refunds in Domino. In case someone missed to perform a refund in Domino, there will be a mismatch in values. For more info on how to correctly perform refunds with Adyen, check out Customer refunds with Adyen.