What is Adyen

Adyen

Adyen is a Swedish payment solution supplier that supplies 2in1 HandyPay devices to Trivec, as well as a payment method for Buddy. 

Reports

Adyen payment reports are managed in MyTrivec. For more info, check out: Adyen sales reports.

Payouts

For info on how to review payouts from Adyen to your company, check out Reviewing Adyen payouts.

Refunds

Customer refunds can not be done on the terminal, use MyTrivec instead for refunds. For more info, check out Customer refunds with Adyen.

Devices

Adyen supplies two types of HandyPay devices:

  • Device with a payment card reader. 
  • Device with a payment card reader and a printer. 

For more info on Adyen HandyPay devices, check out Adyen Terminals.

Replacement procedure

Adyen devices are not loaned or leased, instead they are purchased by customers and in case of malfunction they are covered by a standard guarantee policy (1 year) in case device doesn't have external damage.  

For more info on how Adyen devices are replaced and what the costs are, check out Replacement of a faulty Adyen device.

What's next?

For more info on how to use an Adyen device, check out Using an Adyen terminal.

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