WestPay web portal enables you to have an overview of your terminals and transactions completed with WestPay terminals.
To gain access, contact Trivec Support so an account can be created for you.
Logging in to WestPay portal
- Navigate to https://access.westint.se/
- Open up the mail containing the user credentials you have been given.
- Copy the password from the mail by right clicking and select copy or by using the keys ctrl + c on the keyboard.
- Please note that this password is generated and can not manually be altered by anyone at Westpay so store the password somewhere safe.
- Enter your email address as username and paste the password in the password field copied in step 2 and press Sign in.
Creating reports
Transactions by customer
- Select Reports in the left-side menu:
- Select Transactions by customer:
- Transaction by customer report menu is displayed:
- If you have access to several customers, select which customer to create a report for in the Customer field.
- To create a report for a single device, select a device in the Terminal id field.
- Select the period by configuring From date and To date.
- Select Create a report to display the results.
- You can view the report in the browser or select Download as CSV file to download it.
- To view all additional columns, make sure you scroll to the right.
Declined transactions
Declined transactions are displayed in red. Successful transaction response is 1, every other code is a declined transaction. Usual response codes for declined transactions are:
- 82 - Contactless used too many times, chip and pin transaction is required.
- 78 - Reference number doesn't count up.
- 50 - General denial, can be displayed if there is not enough money on the card.
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96 – Pin required
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201 – Incorrect pin
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76 – Insufficient funds
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56 – Transactions not supported by the institution
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52 – Due to PIN tries exceeded
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74 – Unable to authorize
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51 – Expired card
Approved (reversed) status happens to ensure that the customer is not charged when no charge is supposed to happen. For example, if transaction is confirmed but then canceled at the same time, terminal sends a reversal to make sure nothing is drawn from the cardholder.
To filter by revesed transacations, export the list and filter by column Reversed.
Daily sales
Simple report that displays number of transactions and total amount for a single day.
- Select Reports in the left-side menu.
- Select Transactions by customer:
- If you have access to several customers, select which customer to create a report for in the Customer field.
- Select Date and select Create report.
- You can view the report in the browser or select Download as CSV file to download it.
Westpay Support info
To display contact info for Westpay Support, select Support in the left-hand menu.