This guide explains how to review tickets and inspect their status.
Reviewing tickets
- Log into Domino (for info on how to log in, check out Logging into Domino).
- Select the Tickets tab:
To review details about a ticket, select the ticket:
Ticket status
Ticket status can be:
- Open
- ReadyForPayment (R4P)
- Normal Sales
- Normal Refund
- Training Sales
- Training Refund
Open
Open ticket status symbol is a green "O" and it represents a ticket where a product has been served to the customer but the payment is missing. Any product that is sent, either using a table or not, creates an ticket with a status Open.
ReadyForPayment (R4P)
ReadyForPayment (R4P) symbol is a blue "O". It is a ticket status that is to a certain extent locked-down, for example after applying discounts ticket status is changed to R4P so no new products can be added to the ticket. The only way of changing the ticket type to R4P is by placing an order on a table, selecting Bill to enter payment menu and selecting Ready4Payment in the lower end of the screen:
Table with a status R4P can not be activated, only possible action is Bill.
Normal sales
Normal sales symbol is an orange "NS", it represents a closed ticket where total payments are equal to the total value of products, meaning there is 0 left to pay on the ticket.
If Cancellation is performed on a Normal sales ticket, it color will change from orange to grey:
Normal refund
Normal refund symbol is a grey "NR", it represents a cancellation ticket that is equivalent to the original ticket, the only difference is that the payment is negative. This type of ticket is created when cancelling Normal Sales tickets:
What's next?
To find out how to modify ticket status, check out Managing tickets.